We measure and analyse the level of customer satisfaction with our services annually. It is important that we listen to the opinion of each customer individually and plan specific actions based on it in order to upgrade and improve our services.
The results of our latest survey, conducted at the end of 2024, show that 96% of our clients who participated in it were satisfied with the work we have done together and the projects we have completed.
We are delighted that more and more clients are openly sharing with us their honest opinion of our services, as it is a valuable benchmark for development.
TOP 5 aspects that are most valued in working with us are:
- Promptness and responsiveness - the Balkan Services team is always there for you;
- Competence and professionalism - we always find a solution to even the most complex case;
- Good communication;
- Good team with good attitude;
- Respect, patience, courtesy.
Constructive guidelines for improvement in specific areas of our business are also very valuable to us. We take feedback extremely responsibly , analyze it in detail and identify specific actions for development.
We thank all our customers and partners for their trust over the years!
