Balkan Services Ltd. provides professional administrative outsourcing for the cloud-based ERP solution NetSuite. Our company has been an official partner of NetSuite with the status “Solution Provider” since 2015.
NetSuite Administrator Outsourcing
Security
Manage User Roles;
Manage Employees and control user access;
Manage Partner/Customer/Vendor access;
Maintain NetSuite security compliant to the company security rules;
Manage Scripts, Workflows, Analytics Workbooks, Saved Searches and Reports audience;
Control File Cabinet access;
Role specific custom forms, defaulting fields values, restrictions to standard and custom fields, manage fields visibility;
Manage external systems authentication (Tokens, ODBC connection, external integration);
Monitoring log tool – track changes in the system.
User support and training
Collaborate with users to understand their business processes and requirements;
Support users for optimizing usage of NetSuite;
Create and maintain user documentation about key business processes specific to the organization;
First level end-user support;
Perform user training in NetSuite Basics (Log-in, Dashboards, Searches, Reporting, Role-specific functions – A/R, A/P, CRM, Approvals, Customers, Vendors, Inventory, Accounting, etc.);
Provide NetSuite consulting on: Sales Force Automation, Activities Management, Financial Management, Financial Planning, Production Management, Supply Chain Management, Order Management, Demand Planning, Inventory Management, Warranty and Repair Management, Procurement, Accounting & Finance, Corporate & Statutory reporting, Fixed Asset Management, Manufacturing, Project Management, Resource Management, Timesheets Managements, Contract Renewal, Case Management, Issue Management, Marketing Automation, Suite Builder, Dunning Letters etc.
System development
Analyzing business processes and create BRD;
Create users test case scenarios;
Create Acceptance procedures for quality testing (UAT);
Prioritize performance tasks for every business process;
Design, develop, test, document, and deploy high-quality business solutions on the NetSuite platform based on industry best practices as well as business needs using SuiteBuilder, SuiteFlow, SuiteScript;
Create configuration changes to fields, page layouts, custom objects, custom record types, reports, and dashboards;
Design, develop, test, document, and deploy application extensions using system API and 3rd party tools, with a mind-set of long term scalability and support;
Install and configure SuiteBundles;
Manage data migration from legacy systems via import templates;
Design Dashboards and Centers;
Design KPIs, Charts and Reminders;
Create Saved Searches, Reports and Analytics Workbook;
Transfer new objects from Sandbox to Production.
System maintenance
Maintain “Change Log”;
Stay up to date/Optimization of the System: modify scripts, workflows, SuiteBundles, reports, custom forms etc.;
Communication with NetSuite, analyze efficiency and propose optimization/changes in NetSuite Contract;
Support NetSuite new releases and product roadmap including tests in Release Preview environment;
Ensure that all current functionalities and processes are compliant with each new NetSuite Release (Release Preview tests);
Manage communication in NetSuite User Groups;
Report and escalate appropriately cases that needs to be discussed to NetSuite Customer Support;
Analyze changes in business processes, create documentation and plan for NetSuite optimization;
Support existing integration with third-party applications.
