As an IT consulting company, Balkan Services has always been aware of the need for business management software (ERP) and has been using it since its inception. Gradually, the company implemented other software solutions such as a Business Intelligence system (for business analysis), project management software and timesheets, resource planning software, CRM and others.
ERP
Project description
Balkan Services has implemented the # 1 cloud business management solution - NetSuite. The system includes the following modules and functionalities:
- CRM - serves the process "Lead to Order";
- Project Management - management of different types of projects (internal, external with customers and suppliers);
- Resource Allocation - manages resource planning and makes timely comparisons with actual performance;
- Timesheets Management - managing the work of employees on projects, tasks and CRM activities;
- Contract Management - management of contracts for goods and services on a subscription basis;
- Project Charge Billing - management of types of projects according to the way of invoicing the services performed on them, with the possibility to introduce rules for the calculation of hours worked on a project with different price rates;
- Finance and FAM - full financial management of the company, accounting under IAS (International Accounting Standards), distribution and redistribution of expenses by departments and projects, Fixed Assets Management, integration with payroll software, balance sheet, cash flow statement and software at any time, VAT, Intrastat, integration with BNB for daily withdrawal of central exchange rates, etc.;
- Marketing management - creation of marketing campaigns and analysis;
- Dunning letters - generating reminder letters for overdue invoices;
- Business Intelligence - generating reports on key indicators that show in real time the results of all processes in the company.
Company benefits
- Management of all business processes through a single system;
- Increasing the efficiency of all departments by concentrating their work in one software;
- Easy to use solution, accessible from any device and location, without additional costs for IT infrastructure. Provided access at any time and trouble-free remote work of employees;
- Tracking and managing all stages of the sales process;
- Reducing the time for concluding and renewing contracts on a subscription basis, concerning licenses and services, as well as minimizing possible errors in Upsell and Downsell to a current contract;
- Facilitated planning of the tasks under current projects, full traceability of their implementation and comparison of plan and real result;
- Improving the process of resource planning and implementation analysis at each level of business development;
- Full traceability and accountability of the work on each project;
- Automation of the process of issuing invoices on the basis of hours entered by employees on a project and tasks, prevention of errors in calculations when invoicing;
- Improved collection of receivables without the intervention of additional resources of the company;
- Automation of reporting and preparation of reports with key indicators at the departmental and project level, which can be analyzed in real-time;
- Automated segmentation of customers and contacts based on sales history, participation in events, accelerated analysis of campaign results.
Tangible benefits
- 100% increase in the visibility of the entire sales process;
- 40% reduction of the time for generating reports;
- 30% reduction of the time required for reporting of real and planned resources;
- 40% increase in the timely collection of receivables;
- 40% reduction in the time for ordering licenses from suppliers;
- 50% reduction of the time for invoicing of hours worked;
- 100% automation of the process of renewal of subscription contracts;
- 45% reduction of the work of the accounting department on a monthly basis, generation of financial statements.
Users
- Senior and middle management;
- Accounting;
- Sales and Marketing Departments;
- The Timesheets Management module is used by all employees of the company.
Projects co-financed by the European Union:
SEED Project ( CIP-ICT-PSP- 2011-5)
- Overview
The main goal of the project is to raise citizens’ awareness about existing e-Government contents and services in order they to be able to benefit from them. The target of SEED is to expand, through the “cloud computing” approach and a very cheap network of Interactive Public Service Advertising (i-PSA) kiosks and screens, the positive results of European Inclusive e-governance initiatives to boost “citizen-centric” e-government Services, to reuse as much as possible the European, National, Regional and Local stocks of Public Sector Information (PSI) and to leverage saving costs of e-Government and e-Governance deployments.
- Funding
The project is co-financed by the European Commission - Programme CIP (Competitiveness and Innovations).
- Benefits
The project SEED allows participating municipalities to provide attractive information about the services they offer, as well as about the events they organise. The information is placed at the citizen’s reach on numerous displays.
- Activities
In the project, there are 12 partners involved from 6 countries. BALKAN SERVICES is the technological partner for Municipality Varna, Bulgaria.
On display on SEED platform are services and other useful information provided by the municipalities. The info is available on different devices - screens, kiosks, computers and mobile devices.
