Business Software Services

End-to-end selection, configuration and implementation of business software – ERP, BI, CRM, WMS, financial management and modern data analytics solutions. With 750+ completed projects, every engagement starts with a thorough analysis of your processes and requirements, not a pre-packaged template.

This covers:

• Detailed business analysis and requirements definition;
• Software selection – vendor-independent recommendation based on your actual needs;
• Software platform configuration and architecture setup;
• Implementation, testing and go-live;
• User training and system documentation.

Ongoing support for the reliable operation of your business systems – covering incidents, updates, legislative changes and functional evolution. Structured SLA packages with defined response times and a dedicated team that knows your system and your business.

This covers:

• Incident resolution and bug fixing – with defined response times per urgency level;
• System updates, version upgrades and legislative compliance;
• Functional extensions and configuration changes;
• Daily monitoring and proactive issue prevention;
• New license procurement.

Connecting your business systems into one coherent environment – eliminating data silos, manual transfers and inconsistencies. With 150+ integration projects delivered since 2006, our team handles the full technical and functional complexity of any integration challenge.

This covers:

• Integration architecture design and technical specification
• API, middleware and data pipeline development
• ERP, BI, CRM, e-commerce and custom application integrations
• Data mapping, transformation and validation
• Testing, go-live support and ongoing integration maintenance

Platforms we integrate with include SAP, Oracle, Microsoft Dynamics, Microsoft Business Central, Salesforce, NetSuite, Qlik, Magento, SmartWMS and many more.

Structured governance and delivery oversight across the full implementation lifecycle – ensuring business software projects are delivered on time, within scope, and to agreed quality standards. Our project managers bring direct experience in complex implementations and act as the single point of accountability from kickoff to go-live.

This covers:

• Project structuring – phases, milestones, roles, and governance model;
• Scope, budget, timeline, and go-live planning with formal stakeholder approval;
• Progress reporting, risk management, and change control;
• Steering committee facilitation and decision-making support;
• User training planning and go-live readiness assessment;
• Cut-over coordination and hypercare management;
• Handover to post-project expert support.

Practical, role-based training that ensures your team can use the system effectively from day one – delivered by the consultants who know both the software and your specific configuration. Delivered as part of an implementation project or as a standalone service for existing Balkan Services clients.

This covers:

• Role-based training tailored to your team structure and workflows;
• On-site and remote delivery options;
• Training for ERP, BI, CRM, financial consolidation, disclosure management and other implemented solutions;
• Advanced and refresher training as the system evolves.

Full accounting services for companies managing their business through ERP – combining professional financial expertise with deep knowledge of the systems in use. Covers the complete accounting cycle, statutory reporting and regulatory compliance for Bulgarian companies.

• Payroll and HR administration;
• Preparation and submission of tax returns;
• Preparation and filing of annual financial statements;
• Management accounting – management reports, analyses and financial summaries;
• Accounting and tax advisory;
• Accounting services within an ERP system;
• Support with ERP selection and implementation;
• Chief Accountant service – review and submission of key financial documents;
• VAT registration with the NRA.