We make IT work. Expertise and technology that work for your business.

We take the time to understand your business in depth – and implement the software that brings clarity to how you manage, confidence in how you decide, and a solid foundation for how you grow. That has been our approach at Balkan Services since 2006.

Our mission

is to make technology an integral part of your business in a smooth, transparent and efficient manner. Every successful organisation reaches a point where its systems can no longer keep pace with its growth. We help companies take that next step – with people who understand the business, and software built around its real needs.

18+

Countries

99%

client
satisfaction

400+

clients

750+

successful
projects

20+

Years
of experience

86

NPS

Our milestones

2026

Balkan Services turns 20.

A strategic investment in BizLink brings a new level of CRM integration expertise and opens the door to fully connected, end-to-end solutions for our clients.

2025

Our BI offering grows into a full Data & AI analytics solution – data integration, analytics, predictive modelling and artificial intelligence in one platform.

We launch dedicated cybersecurity services – securing business infrastructure is just as essential as building it.

Balkan Services team

2024

Enterpoint and businessPace launch – Balkan Services developments built on years of hands-on expertise in business processes, systems and implementations, giving companies fast access to enterprise-grade ERP and BI.

2020

Partnership with AMANA, later part of the Lucanet, extends our financial management and process optimisation capabilities.

2019

A comprehensive company strategy is developed: over nearly a year, the Balkan Services team, with the support of a leading global consulting company, invests time and effort in defining the direction for future growth and innovation.

Strategic partnership with SoftOne Technologies, later part of Entersoftone, broadens our portfolio.

2018

Balkan Services organises .digicompLead – the first business software conference of its kind in Bulgaria.

06.2016

Balkan Services turns 10!

2016

NetSuite localisation packages developed for Bulgaria, Romania, Serbia and North Macedonia. 

2015

New partnership with Oracle NetSuite – the world’s #1 cloud ERP system.

2013

Partnership with LucaNet, the leading financial management and consolidation platform, strengthens our position in the financial technology sector.

2009

We become market leader in BI projects by volume.

A dedicated European Projects unit is established, and Balkan Services becomes a beneficiary of an EU-funded initiative to deliver ERP as SaaS.

2008

Adding CRM to our offering makes Balkan Services one of the first companies in the market to deliver ERP, CRM and BI under one roof.

2007

The team grows, the office relocates, and the first projects in Romania begin.

ERP and BI develop as two distinct, complementary disciplines – led by Filip Mutafis and Vladimir Rashev respectively.

2006

Balkan Services is founded. The first logo. The first invoice. The beginning.

2026
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2019
2018
06.2016
2016
2015
2013
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2008
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2006

How we approach every project

  • We listen carefully to understand your needs – today and in the future

    We take the time to understand your business in depth – the processes, the structure, and the strategic direction. Because the right solution always starts with the right understanding.

  • We recommend the right software solution for you

    We recommend the solution that best fits your needs – whether that means finance and accounting, analytics, planning and forecasting, or process optimization. We will never propose a solution simply because it is in our portfolio.

  • We know the challenges and how to navigate them

    We give you complete clarity on the benefits and what your organization can look like after implementation. We identify every potential risk upfront, so you can make an informed decision with confidence.

  • We implement smoothly and efficiently

    We follow a proven methodology with a clear plan and defined responsibilities, so the transition is predictable, controlled, and completed on time.

Looking for software solution?

Tell us what you need – we will find the right solution together.

Balkan Services team
Our Technology Partners

Balkan Services is Authorised Reseller of Qlik for Bulgaria. Qlik is a software company, a leader in Data Integration and Analytics solutions. Our company is the BI solutions market leader in Bulgaria with a 30% market share.

Balkan Services is  official Oracle NetSuite Solution Provider since 2015. NetSuite Inc. is a leading provider of end-to-end cloud solutions for business management. With more than a decade of experience in analysis, full-scale implementation, adaptation, localization, training, and support of NetSuite, we are a reliable partner for local and international companies.

SOFTONE, since 2025 part of Entersoftone, is one of the most dynamic business software vendors in Europe, with offices in Greece, Romania, Cyprus, and Bulgaria.

Balkan Services is an official Lucanet partner and has a certified team of consultants with in-depth knowledge of finance. For over 20 years, Lucanet has become a trusted partner to 5000+ companies in 50 countries.

Balkan Services is an official Microsoft partner.

Balkan Services is Taxera Technology’s partner for Bulgaria. Taxera is a next-generation cloud platform for global tax compliance for international companies, continuously developing and updating with the latest tax regulations around the world.

Taxera logo - balkanservices.com

What we believe in

Trust and respect

We bring our best to every engagement, share what we know, and actively seek feedback. That is how trust is built – not once, but every day.

Self-improvement

Each of us takes ownership of our own development. A team is only as strong as the people in it.

Together we make the difference

We believe in individual expertise – but what sets us apart is our ability to work as one, sharing knowledge and experience.

Work with pleasure

That passion is visible – in the quality of our work and in the relationships we build along the way.

Get things done

True professionalism is measured not at the beginning of a project, but at the end. We have no unfinished projects.

The Road to Success

Building strong relationships has always been at the heart of how I lead. I strive to create an environment of trust and support – one where every member of the team feels confident enough to grow and bring their best.

The search for meaning and balance led to discoveries that went beyond the professional – an appreciation for harmony that shaped not only how I think, but how Balkan Services developed as a company.

Over the years, a genuine commitment to personal growth within the company translated into sharper training, deeper expertise, and a team that kept attracting talented people. That internal development built confidence and appetite for bigger challenges. Balkan Services became a destination for both emerging and established professionals who wanted to do meaningful work in an environment they could be proud of.

At one of the most demanding moments in our history, we made a deliberate choice – to pause and invest the time needed to define clearly who we are, what we stand for, and where we are going. We set our values, established concrete goals, and drew inspiration from results that once seemed out of reach. We brought together people who believed in that vision and began building it together. What we discovered was that achieving more was not about working harder – it was about better organisation, sharper focus, and clarity on what matters most.

That clarity allows us to concentrate on continuously raising the quality of our services and expanding our portfolio – with the ambition to be the trusted, go-to partner for every leading and growing organisation.

The fact that Balkan Services is a stable, growing company matters not just to us – it matters to our clients. It gives us the freedom to focus entirely on quality and long-term partnership. The reputation we have built as a reliable partner is the result of years of dedication, shaped by many people and led by example from every one of our founders.

“We have no unfinished projects.” – This is the principle that has guided us from the very beginning. It is a measure of our commitment to uncompromising quality and the standards we hold ourselves to in every engagement, regardless of the circumstances.

 

Vladimir Rashev

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