Market Leader – Mission Possible with Microsoft Dynamics CRM from Balkan Services

Successful solutions in Bulgaria – CRM Forum Sponsors: Balkan Services and Microsoft Bulgaria

April 12, 2013

Sheraton Hotel, Sofia, Rila Hall

The program:

Panel 1

9:00 – 9:30 Registration, coffee

9:30 – 9:40 Opening, Filip Mutafis – Managing Partner, Balkan Services and Milen Manchev – CRM Sales Lead South Balkans, Microsoft Bulgaria

9:40 – 10:00 Microsoft Dynamics CRM for all – Opportunities, Investments, Industries, Roadmap, Milen Manchev – CRM Sales Lead South Balkans, Microsoft Bulgaria

10:00 – 10:25 The Eight Building Blocks of CRM, Alex Zahariev – Gartner Bulgaria

10:25 – 10:50 Media CRM – Move Lead Management from Good to Great to Maximize Revenue. Campaigns Management – Enhance Sales Effectiveness, Dragomir Grigorov – Business Development Director, Investor.BG

10:50 – 11:00 Discussion

11:00 – 11:15 Coffee Break

Panel 2

11:15 – 11:40 Merchandising CRM – Mobile, social and analytics in data collection on the market, Vassilis Xypolias – Owner, ProAd

11:40 – 12:05 Customer Service Center – Is Mobile Customer Service Right For You? What’s the Big Deal with Big Data for Customer Service?, Hasan Husain – Owner, Ege Computers

12:05 – 12:30 Pharmacy CRM – Empowering Sales People With Mobile Sales Applications Anytime, Anywhere, Vladislav Sokolov – Sales Director, Walmark

12:30 – 12:40 Discussion

12:40 – 13:00 Closing, cocktail Moderator: Hristina Dimitrova, Head of CRM & Business Development, Balkan Services

Seats are limited. Claim your participation!

12.04.2013, 9:00 – 13:00

Rila Hall, Sheraton Hotel, Sofia