GoodMills Bulgaria: ERP, SmartWMS, and Integrated IT Infrastructure

Connected Processes, Automation, and a Reliable Foundation for Modern Manufacturing

Warehouse staff receive information about every single customer order. Using the built-in mobile version of SmartWMS, employees scan every batch leaving the GoodMills Bulgaria warehouse with mobile scanning devices. This way, we have traceability for every batch of flour—which customer, which document, what expiration date, and when it was sold.”

- Stefan Hristoskov,

CFO

Company Profile

Industry: Production of milled products

Size: 100+

Client Since: 2006

Brief Summary

Balkan Services implemented integrated ERP and WMS solutions to manage core processes at GoodMills Bulgaria.

The ERP software covers sales, financial accounting, and production activities, including specialised functionality for production management, inventory control, and automated reporting.

Additionally, a WMS solution (SmartWMS) has been implemented. The WMS software allows a GS1-compliant logistics label to be printed for each pallet, containing the batch number, expiration date, and SSCC, which are critical for product quality control.

Balkan Services provides comprehensive IT support, ensuring an efficient, connected, and reliable IT infrastructure for business management.

About the company

GoodMills Bulgaria EAD is one of the largest and most modern flour mills on the Balkan Peninsula. The mill is located on a 50,000-square-meter site, just 2 km from the centre of Sofia. Since its founding in 1986, the company has continuously implemented innovations and improvements, as well as reconstruction and modernisation of its production facilities, with the aim of achieving ever-better productivity.

The Need for New Systems

As production and commercial operations expanded, the need arose for an integrated solution to provide centralised process management and higher operational efficiency. The company needs better control over production, inventory levels, and batch-based product traceability, as well as optimisation of warehouse operations.

Additionally, the business requires the automation of key processes, the reduction of manual labour, the minimisation of error risk, and a reliable connection between systems to ensure consistent, up-to-date information. The need for better coordination among production, logistics, and finance requires implementing ERP and WMS solutions as the foundation for effective management and sustainable growth.

Project Objectives

Centralising the management of key business processes;
Improving control over production and inventory levels;
Ensuring full traceability of production by batch;
Optimising warehouse and logistics operations;
Automating core processes and reducing manual labour;
Minimising errors through integrated systems;
Ensuring consistent and up-to-date information across departments;
Improving coordination between production, logistics, and finance;
Increasing operational efficiency and supporting business growth;
Ensuring reliable and uninterrupted operation of the IT infrastructure;
Maintaining and optimising the hardware and network environment;
Ensuring security and controlling access to systems;
Supporting the implementation and operation of the SAP software;
Effective management of users and access rights;
Providing expert IT consultation on technology selection;
Coordinating with external vendors to ensure fast and high-quality service;
Supporting specialised hardware and specific business software;
Building and developing a modern and sustainable network infrastructure.

The Solution

To meet the set objectives, an integrated solution was implemented that combines an ERP software, the WMS solution SmartWMS, and comprehensive IT support, ensuring effective, connected management of business processes.

The ERP software centralises the management of sales, finance, and manufacturing activities by automating key processes and providing a unified, reliable database for decision-making.

SmartWMS optimises warehouse operations through batch-based product traceability, better inventory control, and increased efficiency in warehouse process management.

Complete Information Security Solution

The company has implemented a comprehensive information security solution. IT support ensures the stability and continuity of the systems, as well as their integration, security, and adaptation to business growth.

Results

Full batch-based product traceability—from production to customer, including expiration dates and sales documents;
Improved quality control through GS1-standard logistics labels and detailed information for each product unit;
Optimised warehouse processes and real-time visibility into warehouse utilisation;
Centralised management of sales, financial, and manufacturing activities via an ERP software;
Automation of key operations such as order generation, inventory tracking, and production management;
Improved coordination between systems through integrations (ERP, SAP, production lines, and equipment);
Increased efficiency of warehouse staff through the use of mobile devices and real-time scanning;
Reliable and stable IT infrastructure with guaranteed support, security, and process continuity.