ERP Archives - Balkan Services

Enery

Balkan Services — Wed, 13 May 2026 07:51:12 +0000

Brief Summary

The project involved localizing the Oracle Netsuite ERP system to meet Bulgarian accounting and tax requirements, automating key financial processes, and establishing an invoice approval process in an environment with over 100 companies and hundreds of users. As a result, Enery has optimized document management, improved process control, and increased the efficiency of daily operations.

The collaboration between Enery and Balkan Services is characterized by rapid implementation, high expertise, and timely support, ensuring the sustainability and reliability of business processes.

About the Company

Enery Services EAD is a renewable energy infrastructure management company that provides affordable and reliable clean energy to its customers.

The organization controls the entire renewable energy production chain, making it a comprehensive solution for industrial customers, utilities, and governments. Headquartered in Austria, the company acquires, develops, builds, and operates renewable energy power plants throughout Central and Eastern Europe.

The Need for a New System

Enery’s headquarters in Vienna manages its business processes using the leading cloud-based ERP system, Oracle NetSuite. In an effort to ensure full compliance with Bulgarian accounting standards and local legislation, the solution has been successfully localized for the territory of Bulgaria.

Project Objectives

Implementation of Bulgarian localization package for the Oracle NetSuite cloud ERP system to support the centralized management of business processes;
Ensuring full compliance with Bulgarian accounting and tax requirements through system localization;
Automation and optimization of financial and administrative processes;
Establishing an effective invoice approval and management process (AP Approval Process), part of the overall Procure-to-Pay cycle;
Improving control, traceability, and transparency when working with multiple companies and users;
Increasing operational efficiency and streamlining the daily work of teams.

The Solution

With the implementation of Oracle NetSuite localizations‘ and automations developed by Balkan Services, Enery has succeeded in centralizing the management of financial and administrative processes within a unified cloud platform. The solution ensures compliance with local regulatory requirements, streamlines document processing and approval, and improves control over operations within an organization comprising over 100 companies across several countries and hundreds of active system users.

The project was implemented entirely remotely in less than a month.

Results

Optimized monitoring and analysis of document processing times and identification of potential delays, enabling continuous optimization and acceleration of the process;
Automated generation of accounting documents in accordance with Bulgarian legislation and accounting standards, calculation of VAT for the territory of Bulgaria, SAP, and DAP as required by Bulgarian legislation;
A structured document approval process with multi-level logic based on companies, departments, profit centers, and document value;
Enhanced control, traceability, and efficiency in managing approval and payment processes to suppliers;
Reduction of manual processing and acceleration of financial operations through automated payment following final approval;
Ensured business continuity through designated alternates at various stages of approval;
Increased efficiency through an implemented system for automatic email notifications to responsible parties.

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Fibran Bulgaria

Balkan Services — Thu, 07 May 2026 12:09:22 +0000

Fibran Bulgaria started its engineering and trade activities with a full range of building insulation and systems. One of the major goals has been to introduce and supply the Bulgarian market with a new product – FIBRAN xps – extruded foam polystyrene. Besides a variety of high-quality products, the company offers professional consulting to its clients for the most appropriate decision regarding the choice of suitable material and its application methods. Today, the first Bulgarian factory for thermal insulating boards from extruded foam polystyrene is already a fact. Production capacity of the unit is 150 000 m3 annually, while the output has the FIBRAN Eco trademark, now recognized on the market, and is is designated both for Bulgarian market and export. In the early 2005 a highly advanced logistic center was opened.

ERP

Atlantis ERP serves the commercial, financial, accounting and production activities of the company. Reports are realized with the tools of the ERP system.

BI

As a solution in Business Intelligence/ Datawarehouse Management, Fibran choses Qlik. The production process is concentrated in Rousse. As a result the database is unified, the information is being updated every day, the management and support are centralized.

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STAMH Ltd

Balkan Services — Thu, 07 May 2026 11:36:49 +0000

STAMH LTD is part of an international chain of STAMH Group companies operating in Bulgaria, Greece, Romania, Russia, Italy, the Republic of Macedonia, the Republic of Serbia and Croatia. The company was established in 1998 and specializes in the creation of innovative warehouse storage solutions. STAMH LTD provides all services in the process of manufacturing warehouse systems: design, assembly, delivery, service and complete engineering.

The company has over 1,800 projects in Bulgaria, Russia, Serbia, Turkey, Greece, Macedonia, Montenegro, Bosnia and Herzegovina, Romania, Austria, Italy, Poland, Belgium and Hungary.

ERP Project description

The cloud solution for complete business management – NetSuite, is implemented. The CRM module of the system covers the entire business process of the company – “Lead to order”, which involves commercial and engineering teams and is characterized by passing through many stages. The ERP module of the software covers the entire “Order to Cash” process of the company.

The system is localized for Bulgaria and is fully compliant with the legal requirements and accounting standards in the country.

The following functionalities for managing the specific processes in the company are built and implemented:

Received inquiries, lead sources, customer type – existing or potential;
Preparing offers with technical specifications;
Generating reports that give a detailed look at each stage of the sales process, reasons for refusal, versions of offers, etc.;
Engineering, design, production of warehouse structures;
Detailed budgeting of project costs, including cost of materials, automatic cost calculation for transportation, engineering, assembly, logistics and project management, as well as commercial commissions;
Project management, planning of deadlines and tasks, tracking and notification of deadlines;
Payments planning, automatic generation of orders on pre-created templates;
Management of the logistics process – merging of orders by suppliers, organizing and tracking of transport at the level of orders, items and means of transport, storage and preservation of materials on site at the company’s warehouses (distribution according to a predetermined criterion), sending the materials to the customer;
Organizing and tracking the assembly process;
Preservation of the complete information for present or potential clients and projects – specifics, field of activity, contacts, drawings, documents, payments, deadlines, responsible persons, etc.;
Full coverage of accounting and financial processes, forecasting, comparison of real and estimated values.

Benefits

A comprehensive view of the business situation by aggregating the complete information about the organization in one system;
Ability to track, approve certain actions according to predefined criteria, optimization and complete transparency of all business processes;
Automating the planning, distribution, forecasting, tracking processes, task notification and their deadlines;
Significant shortening of the time for preparation of reports;
Optimization of cash flow management, financial reporting and planning.

Users

The system is used by all departments in the company.

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Sport Vision

Balkan Services — Thu, 07 May 2026 11:30:13 +0000

Established in 1996, Sport Vision is a company specialising in trade in sports goods – shoes, apparel and equipment, which operates in 9 countries – Serbia, Bosnia and Herzegovina, Montenegro, North Macedonia, Croatia, Slovenia, Albania, Bulgaria and Romania.

The company is a representative of brands such as Champion, Ellesse, Umbro, New Balance, North Face, Nike, adidas, Reebok and Under Armour, whose goods are distributed both through a wide outlet network and online.

Currently, the company has more than 4,000 employees.

ERP Project description

Atlantis ERP was implemented in Sport Vision. The system was integrated and set up for operation in full compliance with Bulgarian law and accounting standards.

Atlantis ERP covers and automates all key business processes within the company – accounting, the overall sales process including e-commerce, reporting to the parent company and regular reports. The ERP platform implemented in Sport Vision is also used as a POS system by the employees.

For the purposes of the project, Atlantis ERP, the company’s WMS system and the online store were integrated.

In the course of the project, Balkan Services provided monthly system support.

Benefits for the company

Systematisation and consolidation of the whole business information in one system;
Optimised order processing – automated orders and fulfilment;
Automation and optimisation of the whole commercial process (including using the ERP as a POS system);
Automated daily reporting of key indicators;
Fast adaptation to the 2020 pandemic situation as a result of the integration of the system and the online store.

Users

Outlet employees;
Sales teams;
Management;.
Accounting department;
Warehouse employees.

Integrations

WMS system: cargo-partner;
eCommerce platform.

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First Investment Bank

Balkan Services — Thu, 07 May 2026 09:59:06 +0000

First Investment Bank AD is a Bulgarian commercial bank with headquarters in Sofia, founded in 1993.

First Investment Bank (FIB) carries out banking activities on the territory of Bulgaria, as well as transactions abroad. FIB is a licensed primary dealer of government securities and an investment intermediary.

The First Investment Bank clients fall into the following groups: private persons; micro, small and medium businesses; corporate business and institutions.

First Investment Bank strives to continue to be one of the best banks in Bulgaria and the Balkan region, recognized as a fast-growing, innovative, customer-oriented bank that offers exceptional products and services to its customers and it provides excellent career opportunities for its employees. It is also socially engaged. The bank strives to develop a regional network of subsidiary banks and/or banks under common control to be able to serve the business needs in the Balkan region.

ATLANTIS ERP FINANCIALS

Implementation of a vertical banking solution called Atlantis ERP Financial, which serves the cost, financial, and accounting activity of the bank: allocation of expenses by cost centers and activities, management of fixed and short-term assets, purchase and warehousing of consumables, payments to suppliers, invoicing of customers, management of subordinates, taxes and fees, contractual services (rents, heating), commercial activity with numismatics (precious metals), vault management. Atlantis ERP Financial has been successfully integrated with the iFlex banking system, the TRZ system, Reveleus — a database for Basel II purposes.

BI Project description

A BI solution based on the QlikView platform was implemented, which analyzes the sale and availabilities of investment gold and numismatics in all of the bank offices. The users can track transactions down to the smallest detail on a daily basis.

Benefits (for the company) from the project

Automated preparation of statements and reports
Fast work with all historical information
Graphical representation of data and trends

Users

The Director and the Gold and Numismatics Department

Integrations

Atlantis ERP Financials

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MONBAT

Balkan Services — Thu, 07 May 2026 09:01:07 +0000

The Monbat group of companies is a leading European manufacturer of lead-acid batteries with various applications.

Monbat AD is the largest producer of rechargeable batteries with various applications in Bulgaria. The company’s products, which include starter batteries, stationary batteries, batteries for photovoltaic systems, special batteries with military application and locomotive batteries, are known in 50 countries.

ERP

The implemented business management system Atlantis ERP covers the entire activity of the company. Atlantis ERP also introduces the technical indicators of the process, on which subsequent control is carried out, which gives a solid basis for comparison of the entire production process. The material procurement processes are also automated. The Logistics department uses the system to organize the transportation of supplies to the plant, monitor the status of the orders placed, notify the suppliers through automatically generated messages about the receipt of the materials or the preparation of certain delivery routes from and to the company providing the finished products or raw materials. Together with the company management, the KPIs and measures for the efficiency of the factory have been developed. This was achieved using the Qlik BI solution.

BI

The project was implemented on Qlik BI in two stages. At the first stage, the needs for analysis of the production processes have been covered. The key performance indicators (KPIs) are displayed and analyzed on dashboards, monitoring their implementation in relation to the company’s daily or monthly goals. The second stage of the project covers financial analysis, balance sheets, operating statements, cash flows. It gives a clear view of the current financial position.

The solution has been integrated with the implemented Atlantis ERP system. The integration of Atlantis ERP and the Qlik BI solution has many benefits. There are detailed reports on cost centers for the manufactured products and the input materials, detailed reports per shifts for achieving the set goal. The data generated by both systems make it possible to determine the cost price by type of finished product and by production phases. This allows a comparison of the cost price against the selling price and the exchange price determined by the London Metal Exchange. All pre-set reports are executed as required by the management. Currently, they are prepared quickly and provide the necessary information to their users.

Project Overview

The main goal of the project is to improve the working conditions in MONBAT AD in compliance with the norms and requirements of the legislation on safety and health at work.

Implementation of the project

Through financing for BGN 226,727.16 secured under the Human Resources Development (HRD) operational programme (OP) under the Safe Work grant scheme.

Achieved results

The improved working conditions contribute to increased labor productivity and production efficiency by creating conditions for rational use and organization of the labor, materials and financial resources. Prerequisites have been created to reduce work accidents and occupational diseases.

Project activities

The following main activities were carried out under the project:

Analysis of the condition and design of the labor activity organization, as well as development and acquisition of standards for safe working conditions in connection with the introduction of new work equipment and technologies (OHSAS 18 001).

Personal protective equipment and special work clothes have been purchased for all employees in the enterprise increasing the safety at work.

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Viscom

Balkan Services — Thu, 07 May 2026 07:19:09 +0000

Brief Summary

To improve business management and gain clearer visibility into all processes, Viscom implemented the Oracle NetSuite cloud ERP solution in partnership with Balkan Services. The system covers the Order-to-Cash process – from customer orders and pricing policies to credit control, logistics, intercompany transfers, delivery planning, and supplier liability tracking. Bulgarian and Macedonian localisation packages for Oracle NetSuite were also developed and implemented as part of the project.

The result is fast and easy access to organised information in a single system, full traceability of business processes, improved inventory and delivery management, more effective credit control, and optimised financial planning and cash flow management. Automation eliminates potential calculation errors and streamlines specific processes such as order-based cutting and slicing of goods.

About the Company

VISCOM BG AD is one of the largest distributors of indoor and outdoor advertising materials in Bulgaria. The company also operates in Serbia, North Macedonia, and Romania. Viscom’s products are used across a wide range of industries, includingfurniture manufacturing, mechanical engineering, lighting, interior design, and construction.

The Need for a New System

The need for new software arose from the use of multiple disconnected systems, which limited overall business visibility and hindered the effective management of processes across all companies.

The company operates on a large scale in Bulgaria, Serbia, North Macedonia, and Romania, managing complex processes related to customer orders, inventory, internal transfers, logistics, deliveries, and supplier obligations. This created the need for a unified ERP system that provides centralised information, full traceability, and improved planning across all key business processes.

Project Objectives

The system covers the entire Order-to-Cash process and includes the following functionalities:

Customer orders, pricing policies, credit control, payment methods, lead times and due dates, and approval workflows;
Internal warehouse transfers, inventory allocation planning, internal requests, approvals, and execution;
Logistics management;
Demand history, analysis, and forecasting at item, seasonal, customer, and other levels;
Delivery planning and scheduling;
Systematisation, processing, and traceability of supplier obligations, including deadlines, currencies, and payment methods.

The Solution

The system covers the Order-to-Cash process – from customer orders and pricing policies to credit control, logistics, internal transfers, delivery planning, and supplier obligation tracking. A Bulgarian localisation package for NetSuite was also developed and implemented for the project.

Results

Quick and easy access to centralised business information;
A clearer overall business view through a unified system;
Full traceability of commercial processes;
Improved management, planning, and optimisation of inventory and deliveries;
Implementation of customer credit control and strict payment tracking;
Optimised cash flow management, financial reporting, and planning;
Simplified tracking of batches, material storage periods, and stock levels for each item across warehouses nationwide;
Elimination of potential calculation errors through the automatic conversion of prices, currencies, and units of measure, allowing the system to automatically adjust values based on transaction currency or measurement units and minimise manual errors;
Simplified management of company-specific processes related to order-based cutting and slicing of goods.

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Smule

Balkan Services — Tue, 05 May 2026 12:34:21 +0000

Smule, Inc. is a global leader in interactive music creation with a mission to connect the world through music. Every day, millions of people use Smule’s products, including social singing app Smule, AutoRap and Magic Piano® to create original performances, collaborate with new friends and join a global community of music lovers. Smule has an operation in Sofia, Bulgaria, since 2018.

Project description

As many US-based software companies, Smule, Inc. implemented Oracle NetSuite – a cloud ERP. With the continuous growth of the subsidiary office, the need for an integrated accounting and reporting system became more and more urgent.

Logically, Smule Bulgaria chose NetSuite as a further step in streamlining and managing the global operations of the Group. The ERP solution is used not only for accounting purposes but also for financial and management reporting.

In order to have a dual solution which can be used for the group as well as statutory purposes, a specialized module – Multi-Book accounting has been implemented which enables Smule to keep accounting records under two separate legal frameworks – US GAAP and Bulgarian.

Not only this but the system also enables Smule to automate and facilitate easy reporting to Bulgarian institutions as part of regulatory compliance in the country.

The whole ERP integration project took only 3 months and most of its part was done remotely due to the COVID-19 pandemic.

Benefits for the business

Significant reduction of the time for consolidation and group reporting (days vs hours)
Better risk management in reducing manual errors factor;
Possibility to keep accounting records in different currencies and under different accounting frameworks;
Automation of the currency conversion and asset reevaluation processes;
Automation and improvement of reports for both regulatory and management purposes;
Automation and improvement of Fixed assets reporting – under accounting and tax standards

Users

Finance and Accounting Department

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Viplast AD

Balkan Services — Tue, 05 May 2026 08:06:45 +0000

Brief Summary

Balkan Services implemented the Soft1 ERP system at Viplast AD, a manufacturer of PET film and recycled PET packaging. The solution centralises data, improving process control and coordination for more efficient planning and production optimisation.

About the company

“Viplast” AD is rapidly growing company engaged in the production of polyethene terephthalate (PET) film and the recycling of PET packaging and film. The company’s films are widely used in both the food and non-food industries, including cosmetics, electronics, children’s toys, plates, folding boxes, catering packaging, and more.

The Need for a New System

Before adopting Soft1 ERP, Viplast primarily used Excel spreadsheets. When the company commissioned new production facilities and expanded, the volume of work and sales, as well as the entire business, increased.

Before implementing the new ERP system, the company also used other business management software. However, it did not meet Viplast’s business needs; the company only used it for invoicing.

Prior to implementing ERP solution, Viplast’s accounting department in Sofia used a different system from the one used by the company’s branch in Plovdiv.

Project Objectives

Centralisation of data into a single system;
Improving traceability and control over business processes
Optimising production planning;
Increasing efficiency and coordination between departments;
Ensuring access to up-to-date information in real time.

The Solution

The Soft1 ERP cloud-based system covers all key business processes from customer quotation, through material supply, production, finished product grading, dispatch, and receipt of payment from the customer.

The solution is tailored to the specific requirements of manufacturing operations and enables work in a unified environment with centralised information and real-time access. The cloud model allows for flexibility, constant access, and the use of the always-up-to-date version of the software.

The ERP system benefits employees across the entire company, and virtually no department lacks access to it.

Results

Merge data from different sources into one system;
Quick and easy access to comprehensive and correct information about the state of the business, and the ability to drill down into specific details with just a few clicks;
Optimization of the production process;
Improved planning process based on correct data;
Quick and easy order history tracking;
Flexibility to change customer order parameters and execute in a timely manner;
Quick access to reports with the most important business metrics, including via mobile device;
Improved reporting.

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Amperel

Balkan Services — Fri, 24 Apr 2026 10:52:19 +0000

Brief summary

Balkan Services implemented a project for Amperel Ltd. that integrated ex-van sales into the Atlantis ERP and QlikView Business Intelligence solutions. The ERP software was implemented in collaboration with Axior and successfully completed at the end of 2009, covering all core modules for a fully integrated system with 50 concurrent users and over 90 users in the ex-van module.

The QlikView BI solution was developed in 10 days, with a focus on sales and budget, and provides dynamic reports for fast, flexible data analysis across various dimensions. The system includes charts, trends, and key performance indicators (KPIs), is integrated with Atlantis ERP, and is used via the company’s existing network infrastructure.

Balkan Services provides Amperel Ltd. with IT consulting services and mail server administration.

About the Company

Founded in 1993, Amperel Ltd. leads the Bulgarian market as an importer and distributor of fast-moving consumer goods.

The company delivers comprehensive commercial services, including Sales, Marketing, Merchandising, Logistics, and Administration.

The company operates its own nationwide distribution network, including a central office in Sofia and regional offices in all major cities—Plovdiv, Varna, Burgas, Ruse, Stara Zagora, Pleven, Veliko Tarnovo, Haskovo, Yambol, Blagoevgrad, and Vidin.

The Need for a New System

The need to implement ERP and BI software at Amperel Ltd. stems from the requirement for comprehensive integration of business processes, effective management of ex-van sales, and ensuring quick access to reliable information for analysing sales and budgets. The company needs a tool that enables flexible, timely data analysis through dynamic reports, visualisations, and key performance indicators, supporting informed decision-making.

Project Objectives

Implementation of a comprehensive and integrated ERP software (Atlantis ERP);
Support and management of ex-van sales;
Providing access for multiple users in the ERP and ex-van environments;
Implementation of a BI solution (QlikView) focused on sales and budgets;
Creation of dynamic reports for rapid data analysis across various dimensions;
Providing visualisation through charts, trends, and KPIs;
Integration between the BI solution and the ERP software;
Utilising the existing network infrastructure for accessing and working with the system.

The Solution

The solution implements Atlantis ERP as a unified system encompassing all core modules and enabling ex-van sales, with access for 50 concurrent users and more than 90 users in the ex-van segment.

Additionally, the QlikView Business Intelligence solution was implemented within ten days, focusing on sales and budget. The system provides dynamic reports that analyse information across various dimensions within seconds, as well as visualisations in the form of charts, trends, and key performance indicators (KPIs). The solution is integrated with Atlantis ERP and utilises the company’s existing network infrastructure, with users accessing the system via a QlikView server from their workstations.

Results

Ensured business process continuity thanks to a stable and reliable IT environment;
Enhanced security of the work environment and IT infrastructure, ensuring protection of data and systems;
Improved efficiency in daily operations through a stable technological foundation and well-maintained systems;
A reliable foundation for the operation of the implemented ERP and BI solutions, supporting data analysis and management.

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