Brief  Summary

Since 2010, Balkan Services has been supporting the company’s technological development through a series of successfully delivered projects, including the implementation of the SOFTONE ERP system, the development of a Business Intelligence (BI) solution for data analysis, specializied software for financial consolidation, CRM, and the provision of comprehensive IT support services.

About the Company

Boni Holding AD is a leader in pork meat production and one of the most established producers of meat products and processed meats.
The company operates hybrid and commercial pig farming facilities, as well as one of the most modern meat processing complexes in Europe, equipped with technological capabilities for producing an unlimited range of meat products.

ERP Solution for More Efficient Management

In its pursuit of higher efficiency and integrated process management, Boni Holding implemented the cloud version of the SOFTONE ERP system in partnership with its long-term technology partner, Balkan Services.

The system has been deployed across eight companies within the holding, using a custom-designed architecture tailored to the specific characteristics of pig farming and feed production.

Results:

• Quick access to correct business information, unified in one system;
• Automated, significantly accelerated and integrated with each other specific processes in the pig and feed production;
• Easy tracking of business value and performance indicators;
• In-depth insight into individual cost elements and their weighting, hence facilitating decision making for their adjustment;
• Ease of document production and ensuring full traceability of movements through automatic connectivity between pig farms;
• Facilitated tracking of indicators throughout the pig life cycle, analysis of the accumulation of rearing costs as pigs move from one pig farm to another;
• Dramatically reduce the time to monthly closures – from a few days to a few clicks;
• Application of a common standard and comparability of data analysis metrics by company and in aggregate;
• Eliminating the need for additional scale software through direct integration between the ERP system and the scales;
• Unify and standardize the way of working across companies;
• Supporting users’ work with multiple automatic checks;
• Freeing up the time of key employees;
• Bringing the team together.

Accelerated Financial Consolidation with Lucanet

Balkan Services has implemented the specialized consolidation and planning solution Lucanet in Boni Holding. The platform combines a standardized model for preparing consolidated financial statements with a high degree of flexibility, with certain predefined structures specifically adapted to the group’s individual requirements.
The solution consolidates financial data received from the holding’s subsidiaries.

The system offers a rich set of core and additional functionalities, including consolidation adjustments (additional accounting entries), hierarchical consolidation structures, automated cash flow statements, statements of changes in equity, reports on non-current asset movements, cost center segmentation, and more.
The planning module enables dynamic monthly, quarterly, and annual planning.

Results: 

• significant reduction in consolidation time;
• minimizing errors and deviations;
• historical traceability of the consolidation operations and procedures;
• references including non-financial information allowing the creation of operational key indicators that support management decisions;
• data details;
• comparability of key indicators among individual companies, data for different time periods;
• data visualization by type of activity in the group;
• possibility of subsequent deconsolidation of subsidiaries;
• minimum hardware requirements.

BI System for Better Data Management and Analysis

As part of the long-term partnership between Boni Holding and Balkan Services, a BI solution was also implemented to improve data management and analysis within the company. 

Users use Qlik for data visualization, reporting, and multidimensional analysis.

The application enables comparisons of sales, returned goods, and performance against previous periods and planned targets. Key performance indicators are calculated, and receivables by customer and payments can be easily analyzed with drill-down capabilities down to document level.

Digitalization of Sales Processes through CRM

A CRM system has been implemented, enabling sales representatives to manage their activities via mobile devices.

The system allows on-site order placement at retail locations, real-time order transmission to distributors, and the collection of information on competitors’ product availability and pricing.

The CRM solution also supports visit planning and reporting, route optimization for sales representatives, and provides operational reporting aimed at optimizing the performance of the sales team.

Brief Summary

Balkan Services has implemented key digitalisation projects at Management Financial Group (MFG).

MFG has implemented Lucanet, a specialised CFO solution platform, which the group uses to automate and significantly streamline financial consolidation and planning processes.

Balkan Services has also successfully implemented the Enterpoint ERP solution across 9 companies within the MFG group.

About the company

MFG is a leading fintech and insurance group uniting providers of non-bank financial services in Europe and North America. The company has more than 8,300 employees and associates in over 450 offices in Bulgaria, Ukraine, Romania, Poland, Spain, North Macedonia, Croatia, and Mexico. The group manages a diverse portfolio of businesses, including consumer loans, micro- and small-business financing, credit cards, P2P lending, general insurance, and digital financial products and services.

The Need for new software

As MFG adds more companies, it requires faster, more efficient management and consolidation of financial information to ensure greater reporting reliability.

Additionally, the group needs a unified ERP software to standardise accounting processes across nine companies, provide a common chart of accounts, improve coordination between business lines, and achieve greater operational efficiency amid rapid growth.

Objectives of the Lucanet implementation project

• Automate and accelerate financial consolidation and planning processes;
• Ensure centralised management and consolidation of financial data from all companies;
• Improve the traceability and comparability of intra-group transactions;
• Creating a unified and reliable foundation for management reporting and analysis;
• Facilitating the tracking of key financial indicators (KPIs) by company and business line;
• Standardising accounting processes and working with a unified chart of accounts across nine companies;
• Optimising operational processes and increasing work efficiency;
• Ensuring a flexible and scalable system to support the group’s growth.

ERP Project Objectives

• Covering and standardising processes across nine companies with different business lines;
• Standardising accounting processes and working with a unified chart of accounts;
• Optimising and streamlining key business operations;
• Ensuring centralised and efficient data management;
• Increasing flexibility and opportunities for future system upgrades;
• Supporting a rapidly growing business with a scalable solution.

Solutions

The two software solutions enhance MFG’s financial management and operational efficiency by improving data accuracy, reducing manual tasks, and enabling faster business decisions.

A specialised Lucanet module has also been implemented within the Group, which consolidates and loads company-specific financial data into the system. It enables traceability and comparability of transactions between related parties.

Statistical data integrated into Lucanet supports the creation of company-specific KPIs to measure business performance.

In parallel, Enterpoint ERP has been implemented in nine companies within the group, standardising accounting and operational processes, introducing a unified chart of accounts, and creating a more flexible and efficient business management environment. Together, the two solutions give MFG better control, faster data access, and a stable foundation for sustainable growth.

Results of the Lucanet Implementation

• Simplified and accelerated financial consolidation and management reporting processes;
• Significantly expanded capabilities for financial data analysis;
• Quick comparison of transactions carried out during the year.
• Improved accuracy of financial information and minimisation of errors;
• A single version of the truth;
• Freeing up time for key employees to focus on strategic activities;
• Accelerated and simplified tracking and comparison of financial results across Group companies.

Results of the Enterpoint ERP implementation

• Fast and effective implementation of the ERP solution without delays;
• Optimisation of key business processes;
• Faster start-up of the system;
• Simplified business management through an intuitive interface;
• Support for multi-company operation;
• Easier management of a unified chart of accounts;
• Ability to easily customise and upgrade the system;
• Increased flexibility to meet the needs of a dynamically growing organisation;
• Accelerated business transformation through a well-planned and expertly; implemented solution.

Brief Summary

Balkan Services delivered one of its largest ERP implementation projects by replacing Quadrant Beverages’ existing ERP system with Oracle NetSuite. The goal of the project was to automate key business processes and ensure full batch traceability. The solution is integrated with SFA (Sales Force Automation), WMS, and EDI systems, enabling centralized data management, improved sales visibility, and significantly higher operational efficiency.

About the Company

Quadrant Beverages AD is the Bulgarian subsidiary of the Czech group Mattoni 1873 and is responsible for the production and distribution of some of the most recognisable soft drink brands in Bulgaria from the PepsiCo portfolio—Pepsi, Mirinda, 7UP, Evervess, and Prisun.

The company is the official distributor of Lipton iced tea and, since 2021, has also been expanding the market presence of RILANA spring water in Bulgaria.

At the group level, Mattoni 1873 is a leading producer of mineral and spring waters in Central Europe, with a presence in eight countries, 11 production facilities, and over 3,000 employees.

The Need for a New System

The main challenge for Quadrant was the need for a complete replacement of the existing ERP system and the modernization of the company’s business process management. The project required the new ERP system to be integrated with a Sales Force Automation (SFA) system, to comply with the requirements for the adoption of the euro in Bulgaria, to provide a fully automated process for tracking products by batch and expiration date, and to enable better integration with major retail chains.

Project Goals

• Complete replacement of the existing ERP system with a modern cloud platform;
• Ensuring integration between the ERP and the new SFA system;
• Implementation of full batch traceability for products;
• Automation of document and data exchange with key customers via the EDI channel;
• Improvement of accounting and reporting to the Mattoni 1873 Group.

The Solution

Balkan Services implemented the world’s #1 cloud ERP solution, Oracle NetSuite, as a centralized system for managing key business processes at Quadrant.

The solution covers a wide range of business activities, including manufacturing processes, automated certificate issuance, pallet labeling (SSCC), and full forward and reverse batch traceability. It also includes commercial management (with a focus on pricing policies and promotions), warehouse logistics and deliveries, sales, procurement, as well as financial and accounting reporting. In addition, the system provides analytical reports required for internal control and group-level reporting.

Results

The implementation of Oracle NetSuite ERP has led to significant improvements in process management and information access at Quadrant.

Key results include:

• The project transformed the daily work of the teams at Quadrant Beverages;
• Integration with SFA software provides full visibility into the market for PepsiCo products;
• The WMS implemented in NetSuite enables effective tracking of batches and deliveries;
• Integration with the EDI system automates document exchange with major customers, prevents discrepancies in invoices, and improves accounting and cash flow;
• The new system facilitates access to financial documents through a digital archive of invoices and scanned attachments;
• Reporting to the group is also significantly simplified, as it is largely automated;
• The system ensures full visibility over goods movements across all customer segments;
• Cash flow transparency and reporting accuracy have been significantly improved.

Integrations

• SFA (Sales Force Automation);
• EDI (Electronic Data Interchange);
• Sell-out data for distributors.

Brief Summary

The project involved localizing the Oracle Netsuite ERP system to meet Bulgarian accounting and tax requirements, automating key financial processes, and establishing an invoice approval process in an environment with over 100 companies and hundreds of users. As a result, Enery has optimized document management, improved process control, and increased the efficiency of daily operations.

The collaboration between Enery and Balkan Services is characterized by rapid implementation, high expertise, and timely support, ensuring the sustainability and reliability of business processes.

About the Company

Enery Services EAD is a renewable energy infrastructure management company that provides affordable and reliable clean energy to its customers.

The organization controls the entire renewable energy production chain, making it a comprehensive solution for industrial customers, utilities, and governments. Headquartered in Austria, the company acquires, develops, builds, and operates renewable energy power plants throughout Central and Eastern Europe.

The Need for a New System

Enery’s headquarters in Vienna manages its business processes using the leading cloud-based ERP system, Oracle NetSuite. In an effort to ensure full compliance with Bulgarian accounting standards and local legislation, the solution has been successfully localized for the territory of Bulgaria.

Project Objectives

• Implementation of Bulgarian localization package for the Oracle NetSuite cloud ERP system to support the centralized management of business processes;
• Ensuring full compliance with Bulgarian accounting and tax requirements through system localization;
• Automation and optimization of financial and administrative processes;
• Establishing an effective invoice approval and management process (AP Approval Process), part of the overall Procure-to-Pay cycle;
• Improving control, traceability, and transparency when working with multiple companies and users;
• Increasing operational efficiency and streamlining the daily work of teams.

The Solution

With the implementation of Oracle NetSuite localizations‘ and automations developed by Balkan Services, Enery has succeeded in centralizing the management of financial and administrative processes within a unified cloud platform. The solution ensures compliance with local regulatory requirements, streamlines document processing and approval, and improves control over operations within an organization comprising over 100 companies across several countries and hundreds of active system users.

The project was implemented entirely remotely in less than a month.

Results

• Optimized monitoring and analysis of document processing times and identification of potential delays, enabling continuous optimization and acceleration of the process;
• Automated generation of accounting documents in accordance with Bulgarian legislation and accounting standards, calculation of VAT for the territory of Bulgaria, SAP, and DAP as required by Bulgarian legislation;
• A structured document approval process with multi-level logic based on companies, departments, profit centers, and document value;
• Enhanced control, traceability, and efficiency in managing approval and payment processes to suppliers;
• Reduction of manual processing and acceleration of financial operations through automated payment following final approval;
• Ensured business continuity through designated alternates at various stages of approval;
• Increased efficiency through an implemented system for automatic email notifications to responsible parties.

Smule, Inc. is a global leader in interactive music creation with a mission to connect the world through music. Every day, millions of people use Smule’s products, including social singing app Smule, AutoRap and Magic Piano® to create original performances, collaborate with new friends and join a global community of music lovers. Smule has an operation in Sofia, Bulgaria, since 2018.

Project description

As many US-based software companies, Smule, Inc. implemented Oracle NetSuite – a cloud ERP. With the continuous growth of the subsidiary office, the need for an integrated accounting and reporting system became more and more urgent.

Logically, Smule Bulgaria chose NetSuite as a further step in streamlining and managing the global operations of the Group. The ERP solution is used not only for accounting purposes but also for financial and management reporting.

In order to have a dual solution which can be used for the group as well as statutory purposes, a specialized module – Multi-Book accounting has been implemented which enables Smule to keep accounting records under two separate legal frameworks – US GAAP and Bulgarian.

Not only this but the system also enables Smule to automate and facilitate easy reporting to Bulgarian institutions as part of regulatory compliance in the country.

The whole ERP integration project took only 3 months and most of its part was done remotely due to the COVID-19 pandemic.

Benefits for the business

• Significant reduction of the time for consolidation and group reporting (days vs hours)
• Better risk management in reducing manual errors factor;
• Possibility to keep accounting records in different currencies and under different accounting frameworks;
• Automation of the currency conversion and asset reevaluation processes;
• Automation and improvement of reports for both regulatory and management purposes;
• Automation and improvement of Fixed assets reporting – under accounting and tax standards

Users

Finance and Accounting Department