Brief Summary
To improve business management and gain clearer visibility into all processes, Viscom implemented the Oracle NetSuite cloud ERP solution in partnership with Balkan Services. The system covers the Order-to-Cash process – from customer orders and pricing policies to credit control, logistics, intercompany transfers, delivery planning, and supplier liability tracking. Bulgarian and Macedonian localisation packages for Oracle NetSuite were also developed and implemented as part of the project.
The result is fast and easy access to organised information in a single system, full traceability of business processes, improved inventory and delivery management, more effective credit control, and optimised financial planning and cash flow management. Automation eliminates potential calculation errors and streamlines specific processes such as order-based cutting and slicing of goods.
About the Company
VISCOM BG AD is one of the largest distributors of indoor and outdoor advertising materials in Bulgaria. The company also operates in Serbia, North Macedonia, and Romania. Viscom’s products are used across a wide range of industries, includingfurniture manufacturing, mechanical engineering, lighting, interior design, and construction.
The Need for a New System
The need for new software arose from the use of multiple disconnected systems, which limited overall business visibility and hindered the effective management of processes across all companies.
The company operates on a large scale in Bulgaria, Serbia, North Macedonia, and Romania, managing complex processes related to customer orders, inventory, internal transfers, logistics, deliveries, and supplier obligations. This created the need for a unified ERP system that provides centralised information, full traceability, and improved planning across all key business processes.
Project Objectives
The system covers the entire Order-to-Cash process and includes the following functionalities:
- Customer orders, pricing policies, credit control, payment methods, lead times and due dates, and approval workflows;
- Internal warehouse transfers, inventory allocation planning, internal requests, approvals, and execution;
- Logistics management;
- Demand history, analysis, and forecasting at item, seasonal, customer, and other levels;
- Delivery planning and scheduling;
- Systematisation, processing, and traceability of supplier obligations, including deadlines, currencies, and payment methods.
The Solution
The system covers the Order-to-Cash process – from customer orders and pricing policies to credit control, logistics, internal transfers, delivery planning, and supplier obligation tracking. A Bulgarian localisation package for NetSuite was also developed and implemented for the project.
Results
- Quick and easy access to centralised business information;
- A clearer overall business view through a unified system;
- Full traceability of commercial processes;
- Improved management, planning, and optimisation of inventory and deliveries;
- Implementation of customer credit control and strict payment tracking;
- Optimised cash flow management, financial reporting, and planning;
- Simplified tracking of batches, material storage periods, and stock levels for each item across warehouses nationwide;
- Elimination of potential calculation errors through the automatic conversion of prices, currencies, and units of measure, allowing the system to automatically adjust values based on transaction currency or measurement units and minimise manual errors;
- Simplified management of company-specific processes related to order-based cutting and slicing of goods.
