For another consecutive year, experts from Balkan Services will be part of the the MBA program at the Faculty of Economics and Business Administration, Sofia University St. Kliment Ohridski. During the 2026/2027 academic year, Boyana Likomanova-Dimova, Kristina Krastanova, and Iliyan Somlev will teach the Business Intelligence course.

The course explores the application of Data and AI solutions for business analytics and highlights the growing importance of artificial intelligence (AI), business intelligence (BI), and big data for modern organizations.

The MBA programs at the Faculty of Economics and Business Administration have recently renewed their accreditation by the Association of MBAs (AMBA) for another five years. This distinction is among the most prestigious international accreditations in business education and places the Faculty among the select group of approximately 300 business schools worldwide that hold this recognition. The program’s mission is to develop transformational leaders capable of managing change effectively and making informed decisions in a dynamic business environment.

As part of the course led by Balkan Services professionals, students will gain insight into how data and artificial intelligence can enhance business analysis and support informed decision-making. The curriculum combines modern AI concepts and technologies with practical examples and real-world business cases drawn from Balkan Services’ experience in digital transformation initiatives, data analytics projects, and business software implementations.

For us, participation in the MBA program is an opportunity to share practical knowledge and proven business practices with future leaders. We believe that the connection between academia and the business world is essential for preparing professionals who can successfully drive digital transformation within their organizations.

The participation of our experts in an internationally recognized program such as the MBA at the Faculty of Economics and Business Administration is also a testament to the expertise that Balkan Services has built over more than 20 years in the fields of business software, data analytics, and IT innovation.

In the latest edition of the Digitalk 101 ranking, published by Digitalk – the technology and business platform of Capital, Balkan Services ranks 4th in the “Top 15 IT Consulting Companies” category, placing it among the leading IT consulting companies in Bulgaria.

A Position Backed by Longstanding Experience

This position comes in a landmark year for the company, as Balkan Services celebrates 20 years of working with medium-sized and large organizations to improve their business processes and performance through technology, data, and the knowledge accumulated by its team over the years.

Balkan Services has been included in the Digitalk 101 ranking since 2009. Over the years, the company has consistently developed its business through investments in people, specialized expertise, technology partnerships, and successfully delivered projects. The latest results reflect the company’s continued investment in building a team of experienced professionals, developing long-term client relationships, and combining business understanding with technology solutions.

Expertise Focused on Business Needs

Over the years, Balkan Services has evolved from a business software implementation company into a technology consulting partner that combines an understanding of business processes, technical expertise, and hands-on experience in implementing solutions to help organizations optimize processes, improve efficiency, and make more informed decisions.

The company’s expertise covers solutions in areas such as ERP and financial management, data and analytics, automation and artificial intelligence, cybersecurity, comprehensive IT strategy, and regulatory compliance. By combining these areas of expertise, Balkan Services helps organizations select and implement technologies that are aligned with their specific business needs and goals.

Trust Built Through Experience

Balkan Services has more than 20 years of experience and has successfully delivered more than 750 projects for over 400 clients across 18+ countries.

Behind these results is a team of experienced professionals who continuously develop their knowledge, maintain relevant certifications, and apply practical experience gained through successful customer projects.

The company’s approach is based on:

• Understanding business requirements and processes;
• Combining consulting expertise with implementation capabilities;
• Building long-term relationships with customers and technology partners;
• Continuously developing knowledge to support evolving business needs.

Looking Ahead

The company’s position in the Digitalk 101 ranking reflects its’ long-term commitment to developing its people, expanding its expertise, and building strong technology partnerships.

Looking ahead, the company will continue to build strategic relationships with its customers, helping them make effective use of technology and address future business challenges.

Twenty years after its foundation, Balkan Services remains focused on delivering technology solutions that help organizations achieve measurable business outcomes.

In the first half of the year, Balkan Services successfully completed Project No. BG05SFPR002-1.019-0035, “New Skills at Balkan Services Ltd.”, funded under the Human Resources Development Programme 2021–2027 and co-financed by the European Union through the European Social Fund Plus (ESF+).

As part of the initiative, employees across the company took part in a specialized trainings designed to strengthen key professional competencies and support the continuous development of our teams.

The training covered the following areas:

• Techniques and Methods for System Implementation with a Target of Achieving 100% Zero Waste in Business Processes
• Management of Digital Services for Software Implementation and Migration
• Production and Delivery of Digital Products for Software Implementation and Migration Projects

Participants gained valuable knowledge and hands-on experience in business process analysis and optimization, digital service management, Agile methodologies, and the effective delivery of digital solutions.

Through the programme, employees enhanced their ability to identify opportunities for process improvement using Zero Waste principles, manage software implementation and migration projects more effectively, and plan, develop, and deliver high-value digital products.

The newly acquired expertise contributes directly to greater operational efficiency, improved resource utilization, and the continued enhancement of the services we provide to our clients. It also strengthens our teams’ ability to design innovative solutions that support digital transformation and sustainable business growth.

This project reflects Balkan Services’ ongoing commitment to investing in people, fostering continuous learning, and building the expertise needed to deliver sustainable and effective business solutions in an ever-evolving digital environment.

Balkan Services has successfully delivered a SAF-T submission to the National Revenue Agency (NRA) for a client, using Oracle NetSuite and the company’s proprietary NetSuite SAF-T module.

The file contained full, real-world data, was submitted on time, and was accepted without errors – marking a significant milestone in the practical implementation of the new regulatory requirements.

From 1 January 2026, around 460 of Bulgaria’s largest companies are now required to submit a monthly SAF-T file to the National Revenue Agency (NRA). The new requirement is technically complex, particularly for companies running international ERP systems that have no ready-made local integration.

SAF-T Reporting and the Role of ERP Integration

SAF-T requires the provision of detailed accounting and transactional data in a strictly structured format, extracted directly from ERP systems. The process is a technological challenge that demands expert preparation and precise software integration aligned with the revenue agency’s requirements.

“The successful SAF-T filing using client’s real data, accepted without errors by the NRA, proves that proper ERP integration is the key to achieving compliance with the new regulatory requirements,” said Mariana Koleva, Head of NetSuite ERP and Partner at Balkan Services.

The NetSuite SAF-T Module and Live Filing

Using the SAF-T module within Oracle NetSuite, Balkan Services automated the data extraction and generation of an XML file structured in accordance with SAF-T requirements and ready for filing with the NRA.

For more on the new SAF-T regulation: Balkan Services supports businesses with two preparation approaches for SAF-T 2026

Expertise Across Different Companies and ERP Solutions

Balkan Services supports not only its Oracle NetSuite clients, but also companies using other ERP systems and those with more complex IT environments. We offer adaptation and enhancement of systems such as Atlantis ERP and SoftOne, as well as standalone data consolidation solutions for SAF-T. This demonstrates the company’s expert capacity to support a wide range of organisations in achieving full compliance with NRA requirements.

The filed SAF-T report demonstrates how the right ERP integration and Balkan Services’ expertise enable our clients to meet NRA requirements accurately and on time. It shows that companies can adapt their ERP systems to the new SAF-T rules and carry out their monthly filings reliably – without additional corrections or manual processing.

If your company is preparing to file SAF-T reports, contact us.

In March, Balkan Services started Project No. BG05SFPR002-1.019-0035, “New Skills at Balkan Services Ltd.” It is funded by the Human Resources Development Program 2021–2027 and co-financed by the European Union through the European Social Fund Plus. The first training session covered “Techniques and methods for implementing systems with a target of 100% zero waste in business processes.”

The training involved 30 employees from all company teams, who acquired specific skills over 20 training hours.

The specialised training on the zero-waste approach strengthened skills for effectively identifying and eliminating inefficient processes by using new tools.

Through the training, participants gained practical knowledge and skills. With the experience gained, employees have the opportunity to better optimise business processes by applying the Zero Waste methodology, which will reduce inefficient steps, improve resource efficiency, and minimise operational costs, both in client-facing work and internally at Balkan Services. The implementation of this activity also enhances employees’ capacity to develop innovative digital solutions that align with the principles of sustainability and efficiency in clients’ business processes.

The project supports the company’s commitment to lifelong learning and ongoing skill development. 17 more employees from the product teams will undergo training on the topics: “Management of Digital Services for Software Implementation and Migration” and “Production and Delivery of Digital Products during Software Implementation and Migration.”

Balkan Services announced a strategic investment in IT consulting company BizLink. Through this partnership, the company is expanding its portfolio with BizLink’s long-standing experience in CRM integrations and broadening its capabilities to provide comprehensive integrated solutions to its customers.

The deal marks a milestone that aligns with Balkan Services’ 20th anniversary and drives the company’s ambitious, long-term strategy for sustainable growth.

BizLink is a recognized expert in the field of CRM solutions with over 15 years of experience, 150 successfully implemented projects, and a portfolio of more than 50 active clients from various industries. The company has a highly qualified team specialising in implementing, adapting, and consulting on leading CRM platforms, including Monday.com, SugarCRM, SpiceCRM, and Salesforce.

The combined ecosystem of Balkan Services and BizLink strengthens their synergy and offers clients an integrated portfolio of high-value services and software solutions.

“Market dynamics and the development of our projects clearly show that businesses are looking for comprehensive solutions from a trusted partner. By acquiring a majority stake in BizLink, we are expanding our capacity and expertise to respond even more fully to these expectations,” commented Vladimir Rashev, managing partner at Balkan Services, on the deal.

“The strength of this deal lies in the people and their complementary expertise. Our long-standing know-how in CRM systems, combined with Balkan Services’ broad portfolio, will enable us to deliver even more ambitious projects for our clients,” added Strahil Razvigorov, CEO of BizLink.

At Balkan Services, we conduct annual targeted measurement and analysis of client satisfaction as a key tool for developing and improving our services. Feedback from each client is of strategic importance to us and serves as a basis for planning specific actions and sustainably building on our partnerships.

The data from the latest survey, conducted at the end of 2025, shows an exceptionally high level of satisfaction—99% of participating clients say they are satisfied with our joint work and with the successful completion of projects.

We particularly value the fact that more and more customers are choosing to openly and articulately share their opinions about our joint work. This feedback is a key factor for our sustainable development and the continuous improvement of the services we offer.

The survey highlights five key aspects that clients value most highly in their work with us:

• quick response and effective assistance in urgent and ongoing cases;
• high professionalism, accuracy, and precision in execution;
• clear, timely, and constructive communication;
• high quality of services and solutions offered;
• flexibility and ability to adapt to specific customer needs.

The results of the survey confirm Balkan Services‘ position as a reliable partner with a clear client focus and continuous improvement of services.

We also greatly value constructive recommendations for improvement in specific aspects of our business. We approach all feedback with a high degree of responsibility, analyzing it in detail and turning it into concrete actions for development and improvement.

We would like to thank all our clients and partners for their trust over the years!

Balkan Services will implement a project under the Human Resources Development Program for employee training.

In November, an Administrative Agreement for the provision of grant financial assistance No. BG05SFPR002-1.019 -0035-C01 for the implementation of a project entitled “New Skills at BALKAN SERVICES Ltd.”, funded under the Human Resources Development Program 2021-2027, co-financed by the European Union through the European Social Fund Plus.

The project includes targeted training for employees, which will improve their skills and competence.

More about the project in the attached file: HERE.

The Balkan Services team has completed its largest ERP project to date – the implementation of the Oracle NetSuite cloud solution at Quadrant Beverages, part of the international Mattoni 1873 group and the official manufacturer and distributor of PepsiCo beverages for Bulgaria.

The project involved replacing the old ERP system, integrating with the new SFA software, and automating key business processes, including warehouse management (WMS), batch traceability, EDI exchange, and group reporting. As a result, Quadrant Beverages achieved greater transparency, efficiency, and adaptability in its daily operations.

The implementation faced several challenges due to the scale and complexity of the business requirements, but thanks to focused project management, an agile approach, and close cooperation between teams, the system was successfully implemented and deployed to a productive environment on October 1, 2024.

Quadrant’s high level of commitment also contributed significantly to the success, with its team working closely with consultants and demonstrating a strong commitment to each stage of the project.

As a local partner, Balkan Services provided not only technical expertise but also ongoing on-site support, which proved to be a decisive factor during the hypercare period and the subsequent development of the solution. The implemented support model, in which the implementation team remains involved in successive stages, ensures the long-term continuity and sustainable development of the system.

With this large-scale, complex project, the Balkan Services team has once again reaffirmed its commitment to one of its core values – bringing every endeavour to a successful conclusion. Our continuous development and desire to be a trusted partner in digital transformation are at the heart of everything we do. We build solutions with a deep understanding of our clients’ businesses, walk alongside them on the path to sustainable growth, and adapt together to every new challenge.