Brief Summary

Тhe company relies on Balkan Services for comprehensive IT support, including infrastructure administration and the delivery and implementation of hardware and software solutions. This collaboration ensures business process continuity, strong information security, and increased operational efficiency.

The long-term partnership is characterised by high-quality service, adherence to deadlines, and reliability, positioning Balkan Services as Jumbo’s trusted technology partner.

About the company

Jumbo is a Greek retail chain specializing in baby and children’s products, offering a wide variety of children’s clothing, toys, cosmetics, food, and many other items.

The Need for IT support

Given the scale of its operations and the dynamic retail environment, Jumbo ES.B EOOD has a critical need for reliable and effective IT support. Managing multiple locations, large volumes of data, and intensive daily operations requires a stable technological infrastructure that ensures business continuity and rapid issue response.

Key Priorities

• Comprehensive management of servers, computers (desktops and laptops), network equipment, office devices, and peripherals.
• Hardware solutions, including consulting, sales, delivery, installation, and maintenance.
• Software solutions, including consulting, sales, delivery, and installation, covering operating systems, office suites, antivirus, and business applications.

Results

• Business continuity across all operations;
• Enhanced information security and proactive issue prevention;
• Increased efficiency across all departments in the company.

Brief Summary

Balkan Services implemented integrated ERP and WMS solutions to manage core processes at GoodMills Bulgaria.

The ERP software covers sales, financial accounting, and production activities, including specialised functionality for production management, inventory control, and automated reporting.

Additionally, a WMS solution (SmartWMS) has been implemented. The WMS software allows a GS1-compliant logistics label to be printed for each pallet, containing the batch number, expiration date, and SSCC, which are critical for product quality control.

Balkan Services provides comprehensive IT support, ensuring an efficient, connected, and reliable IT infrastructure for business management.

About the company

GoodMills Bulgaria EAD is one of the largest and most modern flour mills on the Balkan Peninsula. The mill is located on a 50,000-square-meter site, just 2 km from the centre of Sofia. Since its founding in 1986, the company has continuously implemented innovations and improvements, as well as reconstruction and modernisation of its production facilities, with the aim of achieving ever-better productivity.

The Need for New Systems

As production and commercial operations expanded, the need arose for an integrated solution to provide centralised process management and higher operational efficiency. The company needs better control over production, inventory levels, and batch-based product traceability, as well as optimisation of warehouse operations.

Additionally, the business requires the automation of key processes, the reduction of manual labour, the minimisation of error risk, and a reliable connection between systems to ensure consistent, up-to-date information. The need for better coordination among production, logistics, and finance requires implementing ERP and WMS solutions as the foundation for effective management and sustainable growth.

Project Objectives

• Centralising the management of key business processes;
• Improving control over production and inventory levels;
• Ensuring full traceability of production by batch;
• Optimising warehouse and logistics operations;
• Automating core processes and reducing manual labour;
• Minimising errors through integrated systems;
• Ensuring consistent and up-to-date information across departments;
• Improving coordination between production, logistics, and finance;
• Increasing operational efficiency and supporting business growth;
• Ensuring reliable and uninterrupted operation of the IT infrastructure;
• Maintaining and optimising the hardware and network environment;
• Ensuring security and controlling access to systems;
• Supporting the implementation and operation of the SAP software;
• Effective management of users and access rights;
• Providing expert IT consultation on technology selection;
• Coordinating with external vendors to ensure fast and high-quality service;
• Supporting specialised hardware and specific business software;
• Building and developing a modern and sustainable network infrastructure.

The Solution

To meet the set objectives, an integrated solution was implemented that combines an ERP software, the WMS solution SmartWMS, and comprehensive IT support, ensuring effective, connected management of business processes.

The ERP software centralises the management of sales, finance, and manufacturing activities by automating key processes and providing a unified, reliable database for decision-making.

SmartWMS optimises warehouse operations through batch-based product traceability, better inventory control, and increased efficiency in warehouse process management.

Complete Information Security Solution

The company has implemented a comprehensive information security solution. IT support ensures the stability and continuity of the systems, as well as their integration, security, and adaptation to business growth.

Results

• Full batch-based product traceability—from production to customer, including expiration dates and sales documents;
• Improved quality control through GS1-standard logistics labels and detailed information for each product unit;
• Optimised warehouse processes and real-time visibility into warehouse utilisation;
• Centralised management of sales, financial, and manufacturing activities via an ERP software;
• Automation of key operations such as order generation, inventory tracking, and production management;
• Improved coordination between systems through integrations (ERP, SAP, production lines, and equipment);
• Increased efficiency of warehouse staff through the use of mobile devices and real-time scanning;
• Reliable and stable IT infrastructure with guaranteed support, security, and process continuity.

Integrations

• Atlantis ERP;
• SAP;
• Labeling equipment;
• Production line.

Brief summary

Balkan Services implemented a project for Amperel Ltd. that integrated ex-van sales into the Atlantis ERP and QlikView Business Intelligence solutions. The ERP software was implemented in collaboration with Axior and successfully completed at the end of 2009, covering all core modules for a fully integrated system with 50 concurrent users and over 90 users in the ex-van module.

The QlikView BI solution was developed in 10 days, with a focus on sales and budget, and provides dynamic reports for fast, flexible data analysis across various dimensions. The system includes charts, trends, and key performance indicators (KPIs), is integrated with Atlantis ERP, and is used via the company’s existing network infrastructure.

Balkan Services provides Amperel Ltd. with IT consulting services and mail server administration.

About the Company

Founded in 1993, Amperel Ltd. leads the Bulgarian market as an importer and distributor of fast-moving consumer goods.

The company delivers comprehensive commercial services, including Sales, Marketing, Merchandising, Logistics, and Administration.

The company operates its own nationwide distribution network, including a central office in Sofia and regional offices in all major cities—Plovdiv, Varna, Burgas, Ruse, Stara Zagora, Pleven, Veliko Tarnovo, Haskovo, Yambol, Blagoevgrad, and Vidin.

The Need for a New System

The need to implement ERP and BI software at Amperel Ltd. stems from the requirement for comprehensive integration of business processes, effective management of ex-van sales, and ensuring quick access to reliable information for analysing sales and budgets. The company needs a tool that enables flexible, timely data analysis through dynamic reports, visualisations, and key performance indicators, supporting informed decision-making.

Project Objectives

• Implementation of a comprehensive and integrated ERP software (Atlantis ERP);
• Support and management of ex-van sales;
• Providing access for multiple users in the ERP and ex-van environments;
• Implementation of a BI solution (QlikView) focused on sales and budgets;
• Creation of dynamic reports for rapid data analysis across various dimensions;
• Providing visualisation through charts, trends, and KPIs;
• Integration between the BI solution and the ERP software;
• Utilising the existing network infrastructure for accessing and working with the system.

The Solution

The solution implements Atlantis ERP as a unified system encompassing all core modules and enabling ex-van sales, with access for 50 concurrent users and more than 90 users in the ex-van segment.

Additionally, the QlikView Business Intelligence solution was implemented within ten days, focusing on sales and budget. The system provides dynamic reports that analyse information across various dimensions within seconds, as well as visualisations in the form of charts, trends, and key performance indicators (KPIs). The solution is integrated with Atlantis ERP and utilises the company’s existing network infrastructure, with users accessing the system via a QlikView server from their workstations.

Results

• Ensured business process continuity thanks to a stable and reliable IT environment;
• Enhanced security of the work environment and IT infrastructure, ensuring protection of data and systems;
• Improved efficiency in daily operations through a stable technological foundation and well-maintained systems;
• A reliable foundation for the operation of the implemented ERP and BI solutions, supporting data analysis and management.

About the Company

Boni Holding AD is a leader in pork meat production and one of the most established producers of meat products and processed meats.
The company operates hybrid and commercial pig farming facilities, as well as one of the most modern meat processing complexes in Europe, equipped with technological capabilities for producing an unlimited range of meat products.

ERP Solution for More Efficient Management

In its pursuit of higher efficiency and integrated process management, Boni Holding implemented the cloud version of the SOFTONE ERP system in partnership with its long-term technology partner, Balkan Services.

The system has been deployed across eight companies within the holding, using a custom-designed architecture tailored to the specific characteristics of pig farming and feed production.

Results:

• Quick access to correct business information, unified in one system;
• Automated, significantly accelerated and integrated with each other specific processes in the pig and feed production;
• Easy tracking of business value and performance indicators;
• In-depth insight into individual cost elements and their weighting, hence facilitating decision making for their adjustment;
• Ease of document production and ensuring full traceability of movements through automatic connectivity between pig farms;
• Facilitated tracking of indicators throughout the pig life cycle, analysis of the accumulation of rearing costs as pigs move from one pig farm to another;
• Dramatically reduce the time to monthly closures – from a few days to a few clicks;
• Application of a common standard and comparability of data analysis metrics by company and in aggregate;
• Eliminating the need for additional scale software through direct integration between the ERP system and the scales;
• Unify and standardize the way of working across companies;
• Supporting users’ work with multiple automatic checks;
• Freeing up the time of key employees;
• Bringing the team together.

Accelerated Financial Consolidation

Balkan Services has implemented the specialized consolidation and planning solution LucaNet in Boni Holding. The platform combines a standardized model for preparing consolidated financial statements with a high degree of flexibility, with certain predefined structures specifically adapted to the group’s individual requirements.
The solution consolidates financial data received from the holding’s subsidiaries.

The system offers a rich set of core and additional functionalities, including consolidation adjustments (additional accounting entries), hierarchical consolidation structures, automated cash flow statements, statements of changes in equity, reports on non-current asset movements, cost center segmentation, and more.
The planning module enables dynamic monthly, quarterly, and annual planning.

Results: 

• significant reduction in consolidation time;
• minimizing errors and deviations;
• historical traceability of the consolidation operations and procedures;
• references including non-financial information allowing the creation of operational key indicators that support management decisions;
• data details;
• comparability of key indicators among individual companies, data for different time periods;
• data visualization by type of activity in the group;
• possibility of subsequent deconsolidation of subsidiaries;
• minimum hardware requirements.

BI System for Better Data Management and Analysis

As part of the long-term partnership between Boni Holding and Balkan Services, a BI solution was also implemented to improve data management and analysis within the company. 

Users use Qlik for data visualization, reporting, and multidimensional analysis.

The application enables comparisons of sales, returned goods, and performance against previous periods and planned targets. Key performance indicators are calculated, and receivables by customer and payments can be easily analyzed with drill-down capabilities down to document level.

Digitalization of Sales Processes through CRM

A CRM system has been implemented, enabling sales representatives to manage their activities via mobile devices.

The system allows on-site order placement at retail locations, real-time order transmission to distributors, and the collection of information on competitors’ product availability and pricing.

The CRM solution also supports visit planning and reporting, route optimization for sales representatives, and provides operational reporting aimed at optimizing the performance of the sales team.

Brief Summary

Balkan Services implemented Lucanet at Sunotec, automating the preparation of consolidated financial statements.

The solution addresses the growing complexity of the group’s consolidation process, which includes over 80 companies, by ensuring data consistency, operational traceability, and a significant reduction in report preparation time.

With this implementation, Sunotec gains a clearer, more timely view of the group’s financial position, which is crucial for its growth and restructuring, as well as for its plans to expand into new markets.

About the Company

Sunotec is a Bulgarian-German company with a 12% market share in the construction of industrial photovoltaic power plants in Europe, with more than 600 solar projects totalling over 8.2 gigawatts of capacity worldwide. The company employs over 1700 people and owns the second-largest fleet of proprietary construction equipment in Europe.

The Need for a New Software

As Sunotec’s operations expanded and the number of companies in the group grew, consolidating financial statements gradually became a significant challenge.

The financial consolidation process is becoming more complex and time-consuming, increasing the risk of errors. At the same time, highly qualified specialists are tied up with operational tasks before they can begin consolidation work.

In response to these challenges, Sunotec is advancing process optimisation and automation by deploying a specialised financial consolidation solution from Balkan Services.

Project Objectives

• Automate the process of preparing consolidated financial statements
• Ensuring consistency of financial data across the entire group
• Guaranteeing full traceability of transactions and adjustments made
• Reducing the time required to prepare consolidated financial statements

The Solution

The Lucanet CFO Platform involves implementing a specialised financial consolidation platform that automates data collection, processing, and consolidation across the group’s companies. The software introduces standardised processes, ensures traceability of all operations, and significantly reduces manual processing, enabling faster, more accurate preparation of consolidated financial statements.

Results

• Availability of consistent data;
• Full traceability of financial data and transactions;
• Significantly shortened and simplified financial consolidation process;
• Ability to record adjustments to individual financial statements in accordance with applicable accounting standards, reflected on a transactional basis;
• Automation of the preparation of disclosures to the financial statements;
• Data verification at individual statement level, including preliminary reconciliation of intercompany relationships, prior to the start of the consolidation process;
• Simplified financial audit process.